Maximising uptime is key. We help you achieve that by offering a full range of efficient and quick troubleshooting and fault-finding services. We’re available for 24/7 support as we work according to the 'follow the sun’ principle. A service professional will always be on standby to help you solve your operational issues.
With Remote Access, we extend the remote troubleshooting and support options beyond e-mail and telephone support. Our service professionals make a digital connection with you and your equipment to assist and support you, and to analyse and troubleshoot on your behalf in normal and/or emergency situations. This way we can monitor the PLC, SCADA and drive system of your equipment.
Benefits:
Huisman has a first line emergency telephone support service to assist you in case of emergency. A multidisciplinary technical support employee will help you troubleshooting and fault-finding to prevent or reduce time loss.
We monitor the equipment through your eyes. This service makes use of virtual glasses, the Huisman Eye, and enables us to assist and train you from a distance. We can find solutions easier and quicker so you can resume your operations.